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Warranty and Refund Policy

HEGRA Machine Tools Supply Inc. (HMTS) is committed to providing quality products to its customers. As such, the company offers a Standard One-Year Warranty on all new products.


STANDARD ONE-YEAR WARRANTY: HMTS warrants that its products will be free from defects in workmanship and materials, under normal residential use and conditions, for a period of one year from the original invoice date. The customer will be responsible for paying any shipping and handling fees. In the event of a defect or malfunction, HMTS will, at its option, repair or replace the product with an equivalent product, free of charge, during the warranty period. This repair or replacement is subject to verification of the defect and proof of purchase, as confirmed by showing the model number on the original sales receipt.


Products that have been specially customized are covered only by the warranty and are not eligible for a refund or replacement.


Products that are returned must be in their original UNUSED condition, and all components must be included. The cost of returning the product is the responsibility of the customer. If the return period is within 30 days, a 15% restocking fee will be charged. Products sold for more than 30 days will be handled as under warranty. Refunds, if applicable, will be processed within one week of receiving the product at HMTS.