Warranty and Refund Policy
HEGRA machines Tools Supply inc. is responsible for the quality of its products and offers a Standard One-Year Warranty on new products.
STANDARD ONE YEAR WARRANTY: The HEGRA Machine Tools inc. (HMTS) warrants this product to be free from defects in workmanship and materials, under normal residential use and conditions, for a period of one (1) year from the original invoice date. Shipping and handling fees are to be paid for by the customer. HMTS agrees, at its option during the warranty period, to repair any defect in material or workmanship or to furnish a repaired or refurbished product of equal value in exchange without charge (except for a fee for shipping, handling, packing, return postage and insurance which will be incurred by the customer). Such repair or replacement is subject to verification of the defect or malfunction and proof of purchase as confirmed by showing the model number on the original dated sales receipt.
HEGRA Machine Tools Supply inc. (HMTS) offers a 15-day money-back guarantee from the date of receipt of the product. The refunded amount will not include any bank transfer, PayPal, or credit card fees associated with the transaction (general rates for PayPal and credit card fees are ~4%, and bank transfer fees are ~$20) . Please check the product you’ve received and notify HMTS if there is any issue within 15 days. Any issues reported after this will not qualify for a full refund or replacement and will fall instead under the warranty coverage.
Specially customized products are only covered by the warranty and are not covered by the 15-day money-back guarantee policy.
Refund applies to the product only, NOT the freight paid by HMTS.
Products to be returned must be kept in their original condition, and there must be no missing components. The return cost is the responsibility of the customer. If the return period is more than 15 days but less than 45 days, the returned item will be charged a 15% restocking fee. Products sold for more than 45 days will be handled as under warranty. Refunds will be processed within one week after receiving the product at HMTS.